A CHANGE OF MIND SHOULD HAVE A CLEAR PROCESS.
ZELVORY offers the following proposed 30-day voluntary return framework. It must be checked against your actual fulfillment arrangements and the laws of each customer market before publication.
1. RETURN REQUEST WINDOW
For eligible purchases, contact us within 30 calendar days after delivery to request a return. This voluntary window does not reduce any longer or additional rights available under applicable law.
2. ITEM CONDITION
For ordinary change-of-mind returns, products should generally be unused, unwashed, and in resaleable condition, with labels and included accessories where applicable. Reasonable inspection or trying on an item is permitted; any deductions for excessive handling will be made only where legally allowed.
3. STARTING A REQUEST
Email info@zelvory.store and include your order number, the items involved, and a short description of your request. For damaged, defective, or incorrect goods, include photos if possible. Our team will respond with next steps and the authorized return address when a return is appropriate.
4. DO NOT RETURN ITEMS WITHOUT INSTRUCTIONS
Our business mailing address may not be the same as our returns-processing location. Sending goods to an unapproved address can delay inspection and resolution.
5. ITEMS WITH SPECIAL RETURN CONDITIONS
Certain made-to-measure, personalized, sealed hygiene-sensitive, or other legally exempt products may not qualify for voluntary change-of-mind returns. Any applicable exclusion must be clearly stated before purchase and will not remove statutory remedies for defective or misdescribed goods.
6. APPAREL
Try garments on carefully. Avoid washing, altering, staining, or wearing them beyond what is reasonably needed to assess fit and appearance. Include detachable accessories and tags where reasonably possible.
7. SHOES
Test footwear on a clean indoor surface. Protect the original shoe box by placing it inside a separate shipping carton. Outdoor wear may affect eligibility for a voluntary return.
8. BAGS AND ACCESSORIES
Return included straps, dust bags, and other supplied components when applicable. Use packaging that protects the product in transit.
9. WRONG, FAULTY, OR DAMAGED GOODS
Tell us promptly if the item is incorrect, defective, or materially unlike its listing. We will review the issue and offer an appropriate legal remedy, which may include repair, replacement, price reduction, or refund. When we are responsible for a defect or fulfillment error, we will cover return costs where required by law.
10. EXCHANGES
A size or color exchange may be possible if stock remains available. Contact us before returning your item. If an exchange cannot be arranged, we will explain your return or refund options.
11. RETURN SHIPPING COSTS
For eligible voluntary returns of correctly supplied goods, return postage may be the customer's responsibility if disclosed and lawful. For seller errors or defective goods, we will pay reasonable return costs where legally required. We will explain any charge before you ship.
12. REFUND METHOD
Approved refunds are normally sent to the original payment method. We will not require store credit instead of a monetary refund where a cash refund is legally owed.
13. REFUND TIMING
As an operational target, approved refunds are generally initiated within 5–10 business days of approval, but legally mandated deadlines take precedence. Banks and payment providers may need extra time to display the funds.
14. ORIGINAL DELIVERY COSTS
Refundability of outbound shipping charges depends on the reason for the return, the checkout terms, and applicable law. Mandatory refunds of standard delivery charges under statutory withdrawal rights will be honored.
15. CANCELLATIONS BEFORE DISPATCH
Email us as quickly as possible. We will attempt to stop fulfillment if the order has not been dispatched or otherwise become irreversible. Any statutory cancellation right remains in force.
16. INTERNATIONAL RETURNS
Return destinations and customs paperwork may vary. Request instructions before sending an international parcel. Do not declare a false customs value or misdescribe the returned goods.
17. YOUR LEGAL RIGHTS
This policy supplements rather than replaces mandatory consumer protections, including rights concerning faulty goods, non-delivery, and statutory withdrawal where applicable.
Returns support: info@zelvory.store